Delivery & Returns

Delivery information

Chalfen of london will provide fully insured free next-day shipping & free returns on all UK orders where applicaable and in stock. Find out more about your delivery options below.

UK delivery

Next-day shipping is free on all orders within the UK via Royal Mail for all standard orders
For all bespoke orders a delivery date will be agreed with you upon commsion and timeline.

All orders are dispatched fully insured

*Please note that your delivery address must match your billing address if you are ordering using a finance option.

The estimated delivery times are as follows.

Deliveries to Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal and Spain usually take up to 7 working days
Deliveries to other European destinations take up to 7 working days
Deliveries to destinations outside of Europe typically take between 3 – 10 working days

We use FedEx for International shipments and cannot deliver to a P.O. Box address.

Please note that from time to time parcels may get held in customs. Any delay caused is beyond our control.

Shipments sent outside the United Kingdom may be subject to import duties, taxes, and admin fees which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates.

Additional charges for customs clearance must be borne by the customer and we are unable to reimburse any costs incurred regardless of the circumstances.


All our deliveries need to be signed for. When ordering, the recipient is the importer of the product(s) and must comply with all the laws and regulations of the destination country.